We want you to experience a new level of comfort with Tommy John! We know it's hard for you to experience our product without trying it on. For that reason, we've created our "Best Pair You'll Ever Wear or It's Free" Guarantee. If you're uncomfortable for any reason with your first pair of Tommy John underwear, undershirts, camisoles, socks (each an "Undergarment"), We'll make it right by issuing a refund or allowing you to exchange the Undergarment. Just Contact Us with your order number or receipt and confirm whether you'd like a refund for the Undergarment or an exchange to get something more comfortable.
Please note the few conditions on this offer:
- Only applies to your first worn Undergarment (of each type), per customer.
- All requests must be made within 30 days of delivery (for online orders) or purchase (for in store orders).
- If you choose to replace the Undergarment, we will ship the item to you free of charge.
- For all other returns and exchanges, please see our standard return policy.