"Best Pair You'll Ever Wear or It's Free" policy – Help Center

Best Pair Guarantee
If you're not satisfied for any reason with your first purchase of Tommy John underwear, undershirt, bra, or socks (each, an "Undergarment"), we'll make it right by issuing a refund or allowing you to exchange the Undergarment, subject to the terms and conditions below (the "Best Pair Guarantee"). Just Contact Us with your order number or receipt and confirm whether you'd like a refund for the Undergarment or an exchange to get something more comfortable. The following terms and conditions apply:

Limit one refund or exchange per type of Undergarment listed above, per customer, and only applies to your first order of each type of Undergarment.
For example, if you purchase underwear and socks in your first order and are dissatisfied with both, you are entitled to a refund or a free exchange for both a single pair of underwear and a single pair of socks under the Best Pair Guarantee. If you later place another order for underwear and are dissatisfied with your purchase, your only option is to return or exchange the underwear in accordance with our Standard Return Policy below.
The Best Pair Guarantee applies to individual Undergarments only.
For example, if you purchase a multipack of undershirts in your first order and are dissatisfied with the undershirts in the multipack, you are entitled to a refund or a free exchange for one of the undershirts, but your only option with respect to the other undershirts in the multipack is to return or exchange them in accordance with our Standard Return Policy below.
Requests for refunds or exchanges must be made within 30 days of delivery (for online orders) or purchase (for in store purchases).
If you choose to replace the Undergarment, we will ship the replacement item to you free of charge.
For all other returns and exchanges, please see our Standard Return Policy below.
Please note that all purchases of sleepwear, loungewear, leggings, joggers, shorts, long johns, polos, tee shirts, hoodies, blankets, and any other Products that do not fall within the description of Undergarments above are excluded from the Best Pair Guarantee and are subject to the Standard Return Policy.