Help Center

Orders & Account +

• How can I track my order?
• What is your order processing time?
• Can I cancel my order?
• What web browsers work best on tommyjohn.com?
• How can I unsubscribe from promotional emails and/or SMS?
• How can I see a history of what I ordered in the past?
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Shipping +

• Do you offer free shipping?
• Do you ship internationally?
• Do you provide gift wrapping?
• Do you provide discrete packaging options?
• Do you offer expedited shipping?
• What do I do if my package is lost in transit or wasn't delivered?
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Returns & Exchanges +

• How can I return or exchange an item?
• What is your "Best Pair You'll Ever Wear or It's Free" Guarantee policy?
• What is your return policy?
• Is there an extended return window for the holidays?
• What is your return processing time?

Products +

• Do you have a size guide?
• How do I care for the garments?
• What is the difference between the fabrics?
• What's the difference between 360 Sport versions?
• What's the difference between Cool Cotton and Cool Cotton Bold?
• What's the difference between Second Skin and Second Skin Titanium?
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Loyalty & Rewards +

• What is Tommy John Rewards?
• How do I earn points?
• How do I move from one level to the next?
• What happened to Buy More, Save More?
• Can my rewards be combined with other discounts?
• Are there different Member levels for Tommy John Rewards?
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Payment +

• What forms of payment do you accept?
• What is Installments by Afterpay?
• What discounts can you offer me?
• How do i check my gift card expiration date?
• Do you accept pre-paid gift cards?
• Do you have a teacher discount?
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