Help Center

Returns & Exchanges +

• Submit return or exchange request
• Return policy
• "Best Pair You'll Ever Wear or It's Free" policy
• Extended return and exchange window
• Return processing time

Orders & Account +

• Track order
• Order processing time
• Order modification and cancellation requests
• Technical assistance
• Order history access
• Unsubscribing
• See all 8 articles

Shipping +

• Shipping options
• International shipping details
• Gift boxes
• Expedited shipping options
• Lost or delayed order assistance
• Shipping & Returns

Products +

• Women's size guide
• Men's size guide
• Bra size guide
• Product care
• Fabric guide
• Men's underwear inseams
• See all 19 articles

Payment +

• Payment methods
• Installments by Afterpay
• First purchase discount
• Gift card balance
• How do i check my gift card expiration date?
• Do you accept pre-paid gift cards?
• See all 8 articles

Loyalty-Rewards +

• What happened to the Loyalty Program?
• What happened to my Loyalty Program points?
• Can the discount code I received for my Loyalty Program points be combined with other offers?
• What will happen to my free shipping benefit?